Correcting charge rates
If you send an invoice with the incorrect rate then:
1. Update the charge rates for the relevant call type (see here)
2. Manually re-send the relevant invoice (see here).
Consider whether you should change the rate back again after you have sent the invoices manually, for instance if you are correcting old invoices where the rate is old rate different from the currently applicable rate.
Issuing credit notes, cancelling invoices, etc
HosPortal does not issue credit notes, or cancel incorrect invoices. You need to communicate with your hospital directly.